BT’s recent announcement of the Redcare service withdrawal has left many customers wondering about their next steps.

So if you’re one of the over 100,000 individuals or businesses affected, it’s crucial to understand the implications and take proactive measures to find a suitable replacement in good time.

What should I look for in a replacement? 

The market is likely to be flooded with companies offering alternative alarm solutions. However, not all options will provide the same level of performance as Redcare. It’s essential to choose a service that meets the specific technological specifications of your current system.

Make sure you consider:

• Performance level – While insurer requirements will vary, ideally you’ll want the new system to be certified to BSEN50136-1:2012.
• Dual-path alarm transmission – This feature is crucial for redundancy and reliability. A dual-path signalling alarm system incorporates two channels by which the signal can be sent, such as a standard telephone and a mobile telephone device. This ensures that a signal should still get through even if the main communication method is compromised in any way.
• Installation and maintenance – Opt for a company regulated by the NSI or SSAIB to guarantee quality and compliance.

How long do I have to act?

 As the August 2025 deadline approaches, demand for alternative solutions is likely to surge. This could lead to installation bottlenecks and product shortages.

To avoid potential delays and disruptions, it’s advisable to start your search for a replacement service as soon as possible.

Will my insurance be affected? 

Your alarm system may be a critical factor in your insurance coverage with many policies including a specific alarm condition that needs to be complied with. Having an inadequate alarm could result in a theft claim being rejected.

If you’re unsure about how the Redcare withdrawal will affect your insurance, consult with your broker. They can provide guidance on the necessary specifications for your new system to maintain adequate protection.

Stay protected with RiskBox

 Got other questions about Redcare withdrawal and how this could affect your existing policies? We’re here to answer them, backed by experience across a variety of sectors including tech, media, entertainment and more.

Get in touch via our website contact form, or give us a call on 0161 533 0411 to find out how we can help.

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